Escala Gown

If you’re unsure of fit, style, or simply want to have a second option available you can add a back-up style to any booking for just $20.

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Our “Fit Guarantee” has you covered in the rare instance your online rental order doesn’t fit, or just doesn't look quite right!

If your rental arrives and you need to use the “Fit Guarantee”, simply follow these steps:

1. Fill in this form
2. Keep the tags on the item and return to us right away (see details below)
3. Wait to hear back from us regarding your Refund*

For a refund*, you must complete steps 1 and 2 above on or before the rental start date. Your rental must also be:

• Still in the same condition as when received, with all tags attached
• Dropped to an NZ Post or TDR Rental Store within 24 hrs of when it was delivered or received

*Less a $25 admin & shipping fee. We reserve the right to deduct any cleaning or repair fees from the refunded amount in the rare instance these are needed.

We understand that circumstances can change! That's why for any rental that we haven't started getting ready, we can offer up to a full refund depending on the start date of your rental.

There is a lot of preparation (such as cleaning) that must be done by the team before a rental is dispatched, and as well as that, someone who may have wanted the dress would not have been able to book it during the time before the rental was cancelled. This is why in some cases we need to charge a small admin fee when a rental is cancelled. Please see our cancellation timeframes below:

• All cancellations: Full refund less $30