Refund policy
Cancellation & Refund Policy
Fit Guarantee
Our “Fit Guarantee” has you covered in the rare instance your online rental order doesn’t fit, or just doesn't look quite right!
If your rental arrives and you need to use the “Fit Guarantee”, simply follow these steps:
- Email us: hello@thedressroom.co.nz
- Keep the tags on the item and return to us right away (see details below)
- Wait to hear back from us regarding your Refund*
For a refund*, you must complete steps 1 and 2 above on or before the rental start date. Your rental must also be:
- Still in the same condition as when received, with all tags attached.
- Dropped to an NZ Post or TDR Rental Store within 24 hours of when it was delivered or received.
* Less a $25 admin & shipping fee. We reserve the right to deduct any cleaning or repair fees from the refunded amount in the rare instance these are needed.
Refunds
We understand that circumstances can change! That's why for any rental that we haven't started getting ready, we can offer a refund depending on the start date of your rental.
There is a lot of preparation (such as cleaning) that must be done by the team before a rental is dispatched, and as well as that, someone who may have wanted the dress would not have been able to book it during the time before the rental was cancelled. This is why we need to charge a small admin fee when a rental is cancelled. Please see our cancellation time frames below:
- At least 7 days before the rental start date: Full refund less $30
- Less than 7 Days before the rental start date: No refund